Payment and Shipping

The following conditions apply:

Shipping Conditions

EU Zone 1: Germany, France, Italy, Netherlands, Austria, Spain
EU Zone 2: Belgium, Estonia, Greece, Croatia, Latvia, Lithuania, Luxembourg, Poland, Portugal, Romania, Slovakia, Slovenia, Czech Republic, Hungary, Cyprus
Nordics: Denmark, Finland, Norway, Sweden
Ireland, Liechtenstein, Switzerland, United Kingdom

Shipping Costs

Return Costs

Germany: free returns
All shipping countries: Free return service (except for Norway & Liechtenstein)

For any further questions, feel free to contact our Customer Service at customerservice@alphaindustries.eu. You will receive a return label from DHL.
Return address: Alpha Industries c/o WLL Logistik und Service GmbH, Am Schäferbrunnen 3, 55268, Nieder-Olm

Further details on shipping to the United Kingdom, Switzerland, Norway, and the Canary Islands
Please note that when shipping to the United Kingdom, Switzerland, Norway, or the Canary Islands, you are responsible for all customs duties, import taxes, and brokerage fees. These are not included in the shipping or handling costs of your order. As customs duties and taxes can vary greatly from country to country, we recommend checking with your local customs office for details on the estimated costs.

Delivery Times

Unless otherwise specified in the respective offer, delivery of goods within Germany is made within 2-10 days, for international deliveries within 2-15 days after the conclusion of the contract (in the case of prepayment, after the time of your payment instruction).

Please note that deliveries are not made on Sundays and public holidays.
If you have ordered items with different delivery times, we will ship the goods in a single shipment, unless we have made other arrangements with you. In this case, the delivery time is determined by the item with the longest delivery time you have ordered.

Accepted Payment Methods

• Payment via PayPal
• Payment via invoice (Klarna)*
• Payment via direct debit/bank transfer (Klarna)
• Payment via installment purchase (Klarna)*
• Payment via credit card (Visa/MasterCard)

* Payment processing is handled by our partner KLARNA. Please refer to the payment information sent by Klarna.

Further Payment Details

When paying by credit card, your card will be charged upon dispatch of the goods. For any questions, you can find our contact details in the imprint.