General Terms and Conditions and Customer Information

I. General Terms and Conditions

§ 1 Basic Provisions

(1) The following terms and conditions apply to contracts that you conclude with us as the provider (Alpha Industries GmbH und Co. KG) via the website www.alphaindustries.de. Unless otherwise agreed, the inclusion of your own terms and conditions, if applicable, is hereby objected to.

(2) A consumer within the meaning of the following provisions is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or self-employed professional activity. An entrepreneur is any natural or legal person or a legally responsible partnership that, when concluding a legal transaction, acts in the exercise of its self-employed professional or commercial activity.

§ 2 Conclusion of the Contract

(1) The subject of the contract is the sale of goods.

(2) By placing the respective product on our website, we are making you a binding offer to conclude a contract under the conditions specified in the item description via the online shopping cart system.

(3) The contract is concluded via the online shopping cart system as follows: The goods intended for purchase are placed in the "shopping cart." You can access the "shopping cart" via the corresponding button in the navigation bar and make changes there at any time. After clicking the button "Checkout" or "Proceed to Order" (or similar designation) and entering your personal information and payment and shipping conditions, your order details will be displayed as an order overview.

If you use an instant payment system (e.g., PayPal (Express/Plus/Checkout), Amazon Pay, Sofort, giropay) as a payment method, you will either be redirected to the order overview page in our online shop or to the website of the instant payment system provider. If you are redirected to the respective instant payment system, you will make the corresponding selection or enter your data there. Finally, the order details will be displayed as an order overview on the website of the instant payment system provider or after you have been redirected back to our online shop.

Before submitting the order, you have the option to review and modify the details in the order overview again or to cancel the order using the "back" function of the internet browser.

By submitting the order via the corresponding button ("order with payment obligation", "buy" / "buy now", "order with costs", "pay" / "pay now" or similar designation), you declare the acceptance of the offer in a legally binding manner, resulting in the conclusion of the contract.

(4) Your inquiries for the creation of an offer are non-binding for you. We will provide you with a binding offer in text form (e.g., by e-mail), which you can accept within 5 days (unless another deadline is specified in the respective offer).

(5) The processing of the order and transmission of all information required in connection with the conclusion of the contract is carried out by e-mail, partially automated. Therefore, you must ensure that the e-mail address you provide to us is correct and that the receipt of e-mails is technically ensured and, in particular, not prevented by SPAM filters.

(6) We reserve the right to cancel orders that have already been confirmed by us if the (already confirmed) products are still not or not in the desired quantity available. This also applies if you have already paid for the goods that are not (or no longer available in sufficient quantities). In this case, we will refund the purchase price you have paid, if applicable, to the corresponding amount. Further claims (in particular, claims for damages) on your part, except for the refund of a possibly already paid purchase price, do not exist against us.

§ 3 Right of Retention, Retention of Title

(1) You can only exercise a right of retention if it concerns claims arising from the same contractual relationship.

(2) The goods remain our property until full payment of the purchase price.

§ 4 Warranty

(1) The statutory defect liability rights apply.

(2) As a consumer, you are requested to check the goods immediately upon delivery for completeness, obvious defects, and transport damage and to notify us and the carrier of any complaints as soon as possible. If you do not comply, this has no effect on your statutory warranty claims.

(3) If a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed to have been agreed upon if you were informed of the deviation by us before submitting your contractual declaration and the deviation was expressly and separately agreed upon between the contractual parties.

§ 5 Choice of Law, Place of Fulfillment, Jurisdiction

(1) German law applies. For consumers, this choice of law only applies insofar as the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has their habitual residence (favourability principle).

(2) The place of fulfillment for all services arising from the business relations with us and the place of jurisdiction is our registered office, provided you are not a consumer, but a merchant, a legal entity under public law, or a special fund under public law. The same applies if you do not have a general place of jurisdiction in Germany or the EU or if your place of residence or habitual residence is not known at the time the action is brought. The right to appeal to another court of jurisdiction remains unaffected by this.

(3) The provisions of the UN Convention on Contracts for the International Sale of Goods (CISG) expressly do not apply.

II. Customer Information

1. Identity of the Seller

Alpha Industries GmbH und Co. KG
Siemensstraße 11
63263 Neu-Isenburg
Germany
Phone: +49 6102 77 600
Email: customerservice@alphaindustries.de

Alternative dispute resolution: The European Commission provides a platform for online dispute resolution (OS platform), available at https://ec.europa.eu/odr.

2. Information on the Conclusion of the Contract

The technical steps to conclude the contract, the conclusion of the contract itself, and the correction options are carried out according to the provisions "Conclusion of the Contract" in our General Terms and Conditions (Part I.).

3. Contract Language, Contract Text Storage

3.1. The contract language is German.

3.2. The complete contract text is not stored by us. Before submitting the order via the online shopping cart system, the contract data can be printed out or electronically saved using the print function of the browser. After receiving the order, the order data, the legally required information for distance selling contracts, and the General Terms and Conditions will be sent to you again by e-mail.

3.3. For inquiries outside the online shopping cart system, you will receive all contract data in the form of a binding offer in text form, e.g., by e-mail, which you can print out or save electronically.

4. Codes of Conduct

4.1. We have submitted to the Käufersiegel quality criteria of the Händlerbund Management AG, which can be viewed at: https://www.haendlerbund.de/de/downloads/kaeufersiegel/kaeufersiegel-zertifizierungskriterien.pdf.

Last updated: 29.11.2022