FAQs
If you can't find the answer to your question here, feel free to use the contact form or send us a direct inquiry at customerservice@alphaindustries.eu.
Can I change or cancel my order after it's placed?
Unfortunately, once an order is placed, it cannot be changed or canceled.
If you'd like to add more items, simply place a new order.
Why was my order canceled?
Your order may be canceled if the items you requested are unavailable. In this case, we will, of course, refund your payment.
What payment methods do you accept?
In our shop, you can pay with the following methods:
- Credit card
- PayPal
- Klarna (Credit card, Direct debit, possibly Invoice)
- Apple Pay, Credit card, iDeal (via Stripe)
How is the delivery carried out?
We work with the shipping companies DHL and Evri.
Can I track my shipment?
Of course! Each order comes with a tracking link!
What size do I need?
Our male models are approximately 185 cm tall, weigh around 80 kg, and wear size L.
Our female models are approximately 173 cm tall, weigh around 65 kg, and wear size S.
I want to return something, how do I proceed?
To exercise your statutory right of withdrawal, follow these steps, and make sure to have your order number ready:
- Print your return label easily here: https://www.alphaindustries.eu/uk/service/free-returns/
- Email us at customerservice@alphaindustries.eu
- Call us at +49610277600
- All information regarding the statutory right of withdrawal can be found here: https://www.alphaindustries.eu/
How do I get my return label?
You can print it yourself via DHL. Just select your country and enter your details. You don't necessarily need a printer, as you can use a QR code on your phone and drop the package off at the post office, where they will scan the code and print it for you.
It is important to include the delivery slip in the return package so we can identify it at our warehouse.
Find our service here: https://www.alphaindustries.eu/uk/service/free-returns/
Is an exchange possible?
Unfortunately, we do not offer exchanges. Once we receive your return and inspect it, you will receive a refund. You can then place a new order for the desired size or another item.
How long does my refund take? How do I get my money back?
Once we receive your return, it will be inspected, and you will be refunded within 1-3 business days. In some cases, delays can occur due to your bank.
We will refund the amount using the same payment method you originally used.
How can I contact you?
You can reach us as follows:
Monday to Friday, 9 AM to 5 PM by phone at 06102-77600
24/7 by email customerservice@alphaindustries.eu or via the contact form
Can I wash my Alpha Industries products?
First rule: REMOVE BEFORE WASHING!
Please remove the tag before washing, so you can put it back on afterwards and rock the streets!
If you want to wash your Alpha jacket, we recommend taking it to a professional cleaner.
If you want to wash T-shirts, sweaters, hoodies, pants, shorts, socks, or long sleeves, turn them inside out, select a delicate 30°C wash, and line dry them.